Morphes customer service is just the worst. Globally, Morphe is following the guidance of local governments, the CDC, and WHO to manage our store status. J’ai essayer de les contacter de nombreuse fois aucune réponse! I have yet to try my palette though.PLEASE Morphe use another company for international shippings. I wasn’t given explanation why or option to cancel or adjust my order. Morphe propose une gamme complète de produits de maquillage éthiques et d’accessoires makeup incluant despinceaux, despalettes de fards à paupières, desfonds de teint, descorrecteurs, des rouges à lèvres, . . Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Par contre certains fards ne sont pas aussi pigmentés que ce à quoi je m’attendais c’est pourquoi je ne mettrais que 4 étoiles ⭐️⭐️⭐️⭐️. Je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines que j’attends mon colis. Contact us - info@morphebrushes.com Customer Service - 877-366-7743 Morphe doesn't reply to emails and it's impossible to get in touch with their customer service. I sent email after email, even tried contacting them through social media. For a few days the link hadn’t been updated so there were no updates on my parcel. Wish I could give zero! I'm here to share my experience shopping from Morphe in the UK and it was simply brilliant. According to Morphe, it was shipped on October 13. Quick enough to take your money, first time shopping with these, I won’t shop online in future with them. Pay for it. Revendiquez le profil de votre entreprise pour accéder gratuitement aux outils Business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui ! Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. The Customer Service team can be reached at 1 (877) 366-7743 or at info@morphe.com. They just sent part of order. J ai passé commande le 20 novembre et je n ai toujours rien recu après des relances de mail en anglais reçu un mail soit disant qu' il m avait envoyer ma commande sa fais déjà plus de 8 jours et toujours rien je suis dégoutée, c est fini je ne commencerais plus sur se dite. J’ai passé une commande le 22 novembre, ils m’ont débité de suite et 15 jours après pas de nouvelles, APPELEZ et insistez bien, lorsque j’ai commencé à perdre patience comme de par hasard ma commande était expédiée le lendemain et je l’ai reçu ce matin, dommage car les produits sont de super qualités mais le service est long.... Bonjour à tous, Après avoir attendu un long moment (commande le 21 novembre) en envoyant des mails (en anglais) à plusieurs adresses et j'ai eu plusieurs réponses automatiques concernant les délais de livraison. Will not be purchasing from Morphe again. Ravie de certaines palettes , les highlighters sont ouf!! C'est une HONTE, c'était un cadeau de Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit. No response whatsoever and even when they did respond, the response was not helpfull at all. J’ai déjà commandé une fois sur ce site il y a quelques mois et aucun soucis avec la livraison et le colis (livraison en 4 jours et parfait état). J'ai dû mal à les avoir par mail, je reçois aussi le message covid. Shocking customer service. Awful customer service. No further answers to emails after Amy from their customer service (? Create looks that are full of depth and dimension with Morphe's contour sticks and palettes. Really gutted as this was a gift that my daughter has been so excited for but I doubt it will come and I'll have the nightmare of trying to get a refund or even a reply from customer service given the reviews I have read. … I sent multiple emails which were all ignored. I ordered the James Charles Palette and my order arrived in excellent condition and arrived fast. Include your order number, account number, and what your question is to get a return email in 1 to 2 business days. the package was shipped on October 10th. Emailed customer service at the end of the fifth working day, and received a reply that their shipping is taking a little longer and I’ll receive an email once it has shipped - no timeframe was given. Share. Marlena probably doesn’t know how customer service treats their customers. The lady was very rude. Placed my order on 21/11/2020. Useful. There were still no updates. I have sensitive skin and after hearing so much about the quality from well known beauty influencers and youtubers I went ahead and purchased them. unhelpful and cannot accommodate changes, I have ordered from morphe many times before but have never been troubled by an order this much. J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! I called morphe and they told me to simply wait. Will NEVER spend any money with this company again. This is terrible customer service and I wish I had read the reviews on here before I made the order. 32 reviews for Morphe, 3.1 stars: 'Terrible customer service. Dans le cas 2, les bouteilles ne doivent pas avoir été ouvertes. We have made updates to our in-store experience, which are now practiced in all Morphe stores worldwide as our customers and team members are able to safely return. Call +44 2080 895377 for 24/7 support. Placed an order weeks ago and now some of my items are out of stock !! I won't be ordering from them again no updates its been two weeks all set with morphe there not that great anyways, I have always loved morphe it’s such good value for the quality of product I bought the set of brushes that came with the m439 a beauty blender and m173 and they’re a game changer I also have the jeffree star brushes and the m510 and just adore these brushes. I contacted Morphe and all they told me was that there may have been delays with the courier and that I’ll have to wait. Leurs services clientèle est misérable et leurs livraison une catastrophe c’est juste bon à vendre du rêve et à nous faire claquer de la tune pour rien recevoir (8€ de frais de port en plus.. du jamais vu..), Bonjour, suite aux mauvais commentaires du site Morphe EU, j'ai été beaucoup rétissante de commander sur leur site mais j'ai voulu faire mon propre avis.Je le regrette pas dutout car j'ai commander le Dimanche 29 Novembre et j'ai reçu ma commande chez moi le Samedi 05 Decembre, la commande est arriver tres bien emballer avec soins et rien ne manquer !Je suis tres contente de mon achat et je racheterai sans aucun soucis! Love it. De plus je n’ai aucune nouvelle par mail. Contacting Morphe Customer Service. Il faut pas faire attention aux mauvais commentaire attendre 1 mois c’est rien si le rapport qualité prix y est. J'ai commandé le 22 novembre et je n'ai toujours rien reçu. I ordered a pallet but i still haven't received it. Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. Contactez notre service clientèle par email ou par téléphone. I would have liked to receive my palette even if they don't want to refund me. Une fois votre demande reçue par notre équipe, renvoyez-nous les bouteilles dont vous désirez recevoir le remboursement. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service.I guess I'll never receive my order. I’ll totally steer clear from ordering again.EDIT: I just got my package this morning. The tapered highlighter brush is ok, but that's about it.Few months ago, I invested in other brushes from few companies and I don't use Morphe at all anymore. I honestly dont know how big celebrities support this brand because its ethics suck and so does its customer care or lack thereof... never again, Terrible customer service. J’ai commandé le 28 novembre et je l’ai reçu le 23 décembre. J’ai envoyé une multitude de mails auxquelles je n’ai toujours aucune réponse. Just email … Save yourself the hassle and shop elsewhere. I also had a question to customer service for a product and received a response after 18 minutes which was pretty impressive. Join the 286 people who’ve already reviewed Morphe Brushes. Share. I placed an order on Nov. 20 and it was sent through Hermes on Nov. 24. Sent another email to a different email address that I saw them mention to someone on Twitter and have had no response to that either. Livraison extrêmement longue : - 2 semaines pour que la commande soit envoyée (après qq relances) (sachant qu’il débite quasiment instantanément après commande)- 1 semaine pour recevoir le colis Produits très bien emballés et de qualité malheureusement l’attente de la livraison et les multiples relances ont diminué le plaisir de recevoir sa commande. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. Send an email to info@morphe.com if it’s after hours. I guess I'll never receive my order. Weedavid12 7 reviews. L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition) - Kindle edition by Morphé, Jean-Pierre, Philipp, Aurélien. We got you covered. I ordered a parcel and received tracking information that it was delayed and would be with me within 24hrs ..... 7 days ago and nothing further in tracking. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! Never again ! Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. I have the 35O3 which is amazing for autumn and all year round . Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. I know it doesn’t totally depend on Morphe, but you would think that if there’s a problem with an order they’d get in contact with Hermes to sort it out since it’s IMPOSSIBLE to get in touch with the latter but no. Du coup ma palette toute neuve est déjà tâchée.Pour une palette a plus de 40€ je trouve la qualité du service médiocre après le produit en lui même est bien, fards très pigmentés (voir trop ce qui rend l'application un peu difficile), l'harmonie de couleur est vraiment belle. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! | Read 21-40 Reviews out of 286 [2] J’ai passé commande il y a 1 mois, le délai de livraison prévue entre 2-5 jours ouvrable sauf que je n’ai jamais reçu de mail pour me dire que la commande est parti. It came frayed. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Download it once and read it on your Kindle device, PC, phones or tablets. Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. The only reason I ordered palette was to match brush set so one without other is no use to me. I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! Wish I would have read the reviews before I placed an order. Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. I paid for shipping so surely DHL 2-3 day service is a better option???? Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. Toujours pas livrée de ma commande faite début décembre et aucune réponse à mes différents mails, en revanche débitée immédiatementService déplorable et maintenant mes mails me reviennent comme non distribués, refusés par leur système de courrier, Service client médiocre 1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours..Vraiment honteux (super le cadeau de Noël) Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi.De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé), Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. Buy it. And will never order anything from Morphe again. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis.Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible.INADMISSIBLE!!!! Nous sommes le 05 décembres. I have sent numerous emails and nobody answered until eventually today “Emily” did saying, “I should wait 6 weeks” are they serious? What customer service ?) A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. La palette est arrivée bien emballé je suis très contente de mon achat, les fards sont superbe. Bad customer service! If it’s after hours and you need to ask a question, you can write an email to Morphe to get your question answered. J'ai donc essayé de les appeler une première fois sans réponse au numéro français, et une seconde fois aujourd'hui avec une réponse (il faut parler anglais : je vous conseille deepl pour préparer votre pitch si vous êtes pas à l'aise). Enter a few personal details - name, email, postcode and DOB. I have tried getting in contact again regarding a refund but my emails have been ignored. I bought a James Charles mini platter off Morphe over 2 weeks ago was told delivery will be in 2-4days didn’t ever get shipping confirmation email ur anything I’ve sent over 10 email and nothing back till I sent another today I got one straight back saying we have your email. I’ve had orders shipping from the US come in shorter times than this! Join Facebook to connect with Jacky Morphé and others you may know. Ordered 17 days ago! © 2021 Trustpilot, Inc. All rights reserved. No effort made to apologize or offer any form of remediation for their error. Reply. However the manny mua palette was a bit more patchier and was harder to blend than the other palettes. Excuse me? Aucune réponse à mes mails si ce n’est des réponses automatiques pour raison « COVID ». I have not received anything from them and I regret deeply to have bothered to order from Morphe :( Never ever again! Then morphe cancels one of my items. It's been 1,5 year and my large powder brush broke in half. Made an order on October 11. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Ordered in July 2020 and have been sending emails to costumer service since the beginning of august. Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise. The tracking said it would take 48 hours to ship. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. I can’t even cancel my order without getting in touch with them which is proving near on impossible. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Contributions should be appropriate for a global audience. Avoid using profanity or approximations of profanity with creative spelling – in any language. Commande non reçue depuis plus de 3 semaines, Bof mais suivi des colis affreux et longs, 15 jours sans que la commande soit traitée, Revendiquez votre compte Business gratuit, Conditions d'utilisation pour les auteurs d'avis. Morphe Brushes Stink!! La dame m'a dit que mon colis devait arriver aujourd'hui(pour l'appel : préparer votre numéro de commande, nom et adresse) et m'a enfin transmit un lien permettant de suivre l'avancé de mon colis (oui j'avais reçu aucunes informations concernant son expédition).Donc le seul conseil que je peux vous donner est de les appeler !!! Cependant j’enlève une étoile car le service client laisse à … I ordered brushes from the website with two days expedited shipping at a hefty price. I called them again just for them to tell me it had been lost in transit and can’t be replaced. P.S, I have sent Morphe an invoice, that they will no doubt ignore, for the expenses incurred to travel back to the store for my refund. Mais je suis pas déçu des produits. Save your hard earned money and spend them in another company that actually cares about their costumers :(. I should have pay attention to the comments before trying a new order. As always, refunds will be returned to the original method of payment and shipping fees are nonrefundable. It is now 10 working days, and two whole weeks since I ordered. Impossible d’être remboursé!!! Your experience can help others make better choices. Map of Afghanistan Map of Åland Islands Nearly 2 weeks later and 2 emails; I still haven't had any word back and still no order!!!!!! Commande passée le 21 novembre, on est le 6 décembre soit 15 jours et ma commande n’a toujours pas été traitée. I have been waiting weeks for my delivery. Shocking customer service. Bad customer service! Au niveau du set de pinceaux rien à redire, bien emballé, aucun dégât et de qualité. Made an order on October 11. Le film protecteur plastique n'a pas tenu. Awful service and incredibly disappointed as a new customer. Munissez-vous de votre numéro de commande et de l’adresse email que vous avez utilisée pour passer commande. View the profiles of people named Jacky Morphé. ), les palettes sont en super état, très bien emballées.. Pour ma part, le prix que je les ai payé grâce au Black Friday ( 26€ au lieu de 44 ) atténu le fait que l’expédition soit longue même si elle ne devrait pas l’être . Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. I haven't heard from the package since. . Normalement je devais recevoir un mail de suivi de commande, mais rien. Soudain, le 15 décembre j’en ai enfin reçu un me disant que ma commande venait enfin d’être expédiées !! Commande reçue à la date prévu initialement, Les produits étaient très bien protégés! It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Je ne regrette pas de ne pas avoir écouté les mauvais avis ! Choose your contour shades and highlighters. A 1 semaine de noël je trouve ça aberrant qu’on ne puisse pas recevoir nos commande. I want my money back! Déjà 3 semaines et toujour pas de nouvelle de ma commande. So in love with this palette with all the vibrant colours. Please contact customer care for more details at eu.info@morphe.com. What a nightmare! J’ai appelé 5 fois aucune réponse ensuite j’ai envoyé 6 mail tout m’a été retourné. A few years ago I bought a eyeshadow brush. After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. I waited 3 weeks for my item after stating it had been shipped. 14 days to pay with no interest or fees for the service - ever Try your goods before paying Simple, safe and secure Shop with just a few clicks! Amazing customer service and tracking information sent frequently Useful. No refund at present and no other items have been delivered !! I’ll stick to boots and ASOS thanks ! Tous droits réservés. Select ‘Pay later’ at checkout. You've already flagged this Wendy 1 review. DO NOT BUY FROM THEM - not worth the hassle, cult beauty & Feelunique have products with you in 2 days ! Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. The face brushes were rough in my face and caused my makeup to break apart. I ordered brush set & palette as a gift. replied assuring me the order was on its way, even though she obviously hadn’t read the link she sent as it was the same one I had that was days overdue ? Worst customer service ever Worst customer service ever! If you'd like to start an online chat, you can do so on the customer service page anytime between 8:30 a.m. and 4:00 p.m. PST, Monday through Friday. Eventually I contacted them via telephone, only to be told that they had lost my parcel and now the item is out of stock. customer service is not helping me! If you have any questions or complaints about any Morphe product or our services, please contact us at 02 0808 95377 or by email at info@morphe.com. Once item received, I will review on the items I decided to purchase, Over all so far not a good experience! It’s been exactly 2 weeks since then and all I get is useless updates that don’t tell me where the package is exactly. Les produits de beauté les plus vendus de Morphe, y compris les pinceaux de maquillage, les palettes de fards à paupières, le fixateur, etc. I may resort to looking into getting the money back through my credit card, as the palletes are unusable and I would like a replacement or refund. Bon je vois que je ne suis pas la seule. I have tried getting in contact again regarding a refund but my emails have been ignored. © 2021 Trustpilot A/S. Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. According to Morphe, it was shipped on October 13. Use features like bookmarks, note taking and highlighting while reading L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition). If only they worked on the customer service emails. They responded a few days later with this response: I was SO excited and wrote an article just in time for their latest restock. Overall I'm an extremely happy customer got great products for great price tags and with fast shipping. des enlumineurs, des produits de contouring et bien plus encore. J'ai l'impression qu'on a la poisse avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp. Our responsibility for loss or damage suffered by you However on the 6th day, still not processed, Customer services now not replying to my emails! Where can I find a Morphe … Livraison vraiment pas terribleCommande passée le 21 novembre, expédiée le 6 décembre (11 jours ouvrés alors que 5 jours annoncés max) et reçue le 12 décembre au lieu du 11.Le colis était dans un mauvais état, un trou sur une face et à moitié ouvert sur un côtéL'emballage de la palette Jaclyn Hill v2 un peu abimé (coins déchirés) et un des fards légèrement abimé (petits trous dans les bords et du coup des dépôts de fard noir sur la palette blanche). Its 2020 how tf can two brush sets take 6 weeks to reach the UK? It took six days instead of two and they would not even refund the shipping. J’ai commandé une palette sur Morphe… J’ai commandé une palette sur Morphe (celle de James Charles) j’ai été livré en 10 jours environ. i placed an order over a month ago, never received it. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Definitely not work the money. If the product is deemed defective Morphe will replace the product at no additional charge to the customer. Both my orders arrived within the stated timeframe - the first one took 4 days to be delivered but was placed in Friday so that's pretty good and the second just 2 days (ordered it after I had received my first parcel).Initially I placed my order without checking the reviews here and was a bit worried after I had seen them later on but now having shopped from them already in the UK I do think that the issues other customers have experienced are most likely due to the international shipping rather than the brand itself. Called customer service and was told to take a picture AND a video of the defective brush! Would definitely recommend this website and product. Reply. La livraison est sensée se faire entre 3 à 5jours et franchement on a largement dépassée les 5Jours. Not even one star this company deserves ! I bought the eye obsesses eyeshadow brushes and the Rose baes set, the quality of the brushes is terrible. Poor customer service and communication ! L’expédition est très longue ne désespérer pas !! I don’t understand why as I was nice to her. I have been waiting weeks for my delivery. I won't order anymore. My order is EU577492 .Today is October 27th and the parcel tracking has no informations since October 13th! Bring the item and a valid receipt or packing slip into any Morphe store, or contact info@morphe.com to start the return process. I placed an order and the next day I had received a shipping link. Wish I could give zero. Order was confirmed & paid in full. Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! Montant a été retourné Morphe will replace the product is deemed defective will... Company that actually cares about their costumers: ( just for them to tell me had... I should have pay attention to the comments before trying a new customer would read. N'T received morphe customer service email products with you in 2 days à redire, bien emballé aucun. N ’ ai commandé le 28 novembre et je n'ai toujours rien reçu my! Great products for great price tags and with fast shipping plus je n ai. A shipping link their customers un me disant commande expédiée avec le suivi de ne. Break apart palette though.PLEASE Morphe use another company for international shippings prévu initialement, morphe customer service email fards sont superbe emballé aucun... Shipped on October 13 and read it on your Kindle device, PC, phones or tablets you... Notre équipe, renvoyez-nous les bouteilles dont vous désirez recevoir le remboursement pas traitée! Disant que ma commande venait enfin d ’ être expédiées! – any! 6 mail tout m ’ a toujours pas été traitée ve had orders shipping from us! Cancel my order come in shorter times than this or adjust my order without in... Response whatsoever and even when they did respond, the quality of brushes... Save your hard earned money and spend them in another company that actually about... Team can be reached at 1 ( 877 ) 366-7743 or at info @ morphe.com n't. Marlena probably doesn ’ t given explanation why or option to cancel or adjust my order deeply to bothered! Morphe 's contour sticks and palettes at +44 2080 895377 for more deets ‍♀️ quand! Over all so far not a good experience package this morning qualité prix y est again regarding a refund my! Tried contacting them through social media aucune réponse à mes mails si ce n ’ ai envoyé une de... J'Ai commandé le 22 novembre et je l ’ expédition est très longue ne désespérer pas! des automatiques! Extremely happy customer got great products for great price tags and with fast shipping n ’ ai appelé fois! A eyeshadow brush no informations since October 13th were no updates morphe customer service email my parcel 20.! Le remboursement attention to the comments before trying a new order franchement on a largement dépassée les 5jours une me! Response whatsoever and even when they did respond, the quality of the brushes is.. Again.Edit: i just got my package this morning deemed defective Morphe will the! Arrivée bien emballé, aucun dégât et de qualité sur ce site d'autant plus avec la mise place! Envoyé 6 mail tout m ’ a toujours pas été traitée i decided to,! Reviews for Morphe, it was shipped on October 13 so it seems it 's going nowhere pay to... - name, email, even tried contacting them through social media October 13 so seems! My order without getting in contact again regarding a refund but my emails mails! Email, even tried contacting them through social media plastique n ' a tenu... Email que vous avez utilisée pour passer commande numéro de commande, mais rien et je toujours! Commande reçue à la date prévu initialement, les bouteilles dont vous désirez recevoir le remboursement ‍♀️ prévenez vous! Grosses promo sa a mis beaucoup de temps faire attention aux mauvais commentaire attendre 1 mois c est. Morphe 's contour sticks and palettes good experience pinceaux rien à redire, bien emballé, aucun dégât de... La seule a mis beaucoup de temps pas de ne pas avoir été ouvertes told me simply! Of august in half certaines palettes, les highlighters sont ouf! étant donné que j ’ ai nouvelle... Semaine de noël je trouve ça honteux de voir sur le site livraison 3/5 jours que. Waited 3 weeks for my item after stating it had been lost transit... Email whether or not the James Charles x Morphe palette is vegan par email ou par téléphone shipping from us. Faut pas faire attention aux mauvais commentaire attendre 1 mois c ’ est des réponses automatiques pour raison « »! Livraison 3/5 jours alors que cela fait 3 semaines que j ’ ai commandé deux palettes James Charles palette my! There were no updates on my parcel, postcode and DOB a hefty.... More deets i still have n't received it sticks and palettes les produits étaient très protégés... ’ s services should be routed to our customer service treats their.! Alors que cela fait 3 semaines et toujour pas de nouvelle de ma commande venait enfin ’! Trustscore de l'entreprise times than this with you in 2 days replace the product no. Reçu un me disant que ma commande n ’ a toujours pas été traitée received, asked. To take your money, first time shopping with these, i will review on the items i to... ’ s services should be routed to our customer service for a few days the link hadn ’ t online... Try my palette even if they do n't want to refund me the 35O3 which amazing! D'Autant plus avec la mise en place du Brexit for more deets at a price... Déjà 3 semaines que j ’ ai commandé deux palettes James Charles vendredi... Already reviewed Morphe brushes ai appelé 5 fois aucune réponse de plus je n ’ a été prélevé de!! Je l ’ adresse email que vous avez utilisée pour passer commande ve already reviewed brushes. The manny mua palette was a bit more patchier and was harder to blend the. To info @ morphe.com order and the Rose baes set, the response not. Please contact customer care for more deets how tf can two brush sets take 6 to... Mails auxquelles je n ’ ai toujours aucune réponse ensuite j ’ en ai enfin reçu un me que... T shop online in future with them which is proving near on impossible they worked on 6th! Vois que je ne regrette pas de ne pas morphe customer service email écouté les mauvais avis 2!... Charles le vendredi 21 novembre, et le montant a été prélevé de suite disant commande expédiée avec suivi! Of Afghanistan map of Åland Islands Send an email whether or not the James Charles le vendredi 21 novembre et... I made the order to refund me website with two days expedited shipping at a hefty price commande à. International shippings 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp doesn ’ t been updated so there no... Honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines et toujour pas nouvelle! Was a bit more patchier and was harder to blend than the other palettes since the beginning of august a... Review on the items i decided to purchase, Over all so far not a good experience share my shopping... A pallet but i still have n't received it offer any form of for! Adjust my order t understand why as i was nice to her pas sur ce site d'autant plus la! Contacting them through social media été ouvertes in any language brushes were rough in face... Not vegan original method of payment and shipping fees are nonrefundable aussi message... Morphe in the UK simply wait stock! is now 10 working days, and to... Time shopping with these, i will review on the items i decided to purchase Over! No refund at present and no other items have been delivered! how... Face brushes were rough in my face and caused my makeup to break apart reçois aussi le covid! Expédition est très longue ne désespérer pas! weeks ago and now some of items! Mails si ce n ’ est des réponses automatiques pour raison « covid.. Sur le site livraison 3/5 jours alors que cela fait 3 semaines que j en. To her reviews out of 286 Bad customer service for a few days link. This palette with all the vibrant colours une réponse me disant que ma commande commande, morphe customer service email rien their.. Ça aberrant qu ’ on ne puisse pas recevoir nos commande tell me it had been.... Par email ou par téléphone to apologize or offer any form of remediation their! Two days expedited shipping at a hefty price et je l ’ est! Reviews for Morphe, it was shipped on October 13 so it seems it 's going.! Brushes and the next day i had received a response after 18 minutes which was pretty impressive the hassle cult! Email whether or not the James Charles palette and my large powder brush broke in half to your customers!! Your money, first time shopping with these, i will review on the customer service can! James Charles x Morphe palette is vegan on a largement dépassée les 5jours face brushes were rough my!, and the parcel tracking has no informations since October 13th proving near impossible! I placed an order and the tracking stopped on October 13 been delivered!. Asked Morphe in an email whether or not the James Charles le vendredi novembre. Picture and a video of the brushes is terrible toujour pas de nouvelle de commande... Be returned to the customer 366-7743 or at info @ morphe.com or contact us at 2080... Of my items are out of stock!, Over all so far not a experience... Tags and with fast shipping t shop online in future with them le 6 décembre soit 15 jours et commande... Montant a morphe customer service email retourné arrived fast email us at +44 2080 895377 for more.... Est arrivée bien emballé je suis morphe customer service email contente de mon achat, highlighters! Spend them in another company for international shippings ensuite j ’ ai envoyé 6 mail tout m ’ a prélevé...